Strategic Account Manager, Firefox Enterprise (DACH)

About this team and role:

Firefox Enterprise is a new team within Mozilla that is addressing the needs of business and government customers for a secure enterprise browser that gives organizations greater control over their data, policies, and digital infrastructure. We’re now seeking a Strategic Account Manager, Firefox Enterprise to help grow Firefox Enterprise across Germany, Austria, and Switzerland. This is a high-impact post-sales strategic account and customer success role for someone who is excited to build deep relationships with customers and help them achieve success using Firefox Enterprise.

What you’ll do:

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders
• Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout
• Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans
• Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts
• Identify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow