Who Can Apply
This role is limited to the locations the employer names: Remote, South Korea. If you live somewhere else, including India, you probably can't be hired for it unless the posting says otherwise.
Role Overview
An overview of this role
As a Support Engineer at GitLab, you'll sit at the intersection of Support and Engineering, helping customers solve complex, real-world challenges while running GitLab in diverse and demanding environments. You'll join the Engineering department and work directly with customers as they encounter edge cases. You'll dig into Linux systems, logs, and our Ruby on Rails codebase to troubleshoot performance issues, reproduce bugs, and contribute merge requests that fix problems at the source.
You'll also improve our documentation, refine support processes in our issue tracker, and collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales so customer feedback directly shapes our roadmap. In your first year, you'll build deep expertise across a range of GitLab implementations, strengthen our ability to keep customers productive on both self-managed GitLab and GitLab.com software as a service, and help create tools and content that make support more efficient and effective for the entire team.
Some examples of our projects:
- A tool to automatically check a GitLab Omnibus install for known issues
- A solution to capture the state of a customer’s server for easier troubleshooting
This excerpt leaves out GitLab's standard introduction and stops part-way through the role description. Read the full job description on GitLab's site ›
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Before You Apply
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