Customer Success Architect, NEUR

An overview of this role

As a Customer Success Architect, you’ll sit at the intersection of business outcomes and technical excellence, helping customers align GitLab’s DevSecOps platform with their strategic goals. You’ll act as a trusted advisor to key accounts, using your deep understanding of Git, CI/CD, software development lifecycles, and DevSecOps practices to guide them through complex challenges and drive adoption, utilization, and maturity across the GitLab platform. You’ll own a book of customers, translate pre-sales command plans into actionable success plans, and partner closely with Customer Success, Product Management, Engineering, Sales, Support, and Professional Services to ensure issues are resolved, value is realized, and long-term relationships grow.

In this role, you’ll focus on the themes of align, enable, and expand: aligning our solutions to customer objectives, enabling teams through hands-on technical onboarding and best-practice guidance, and expanding value as customers progress on their GitLab journey. In your first year, you’ll be expected to build strong, consultative relationships, increase product adoption and customer satisfaction within your accounts, and become the go-to liaison for questions, escalations, and roadmap conversations.