Senior Renewals Manager, Public Sector

An overview of this role

As a Senior Renewals Manager at GitLab, you'll own renewal planning and execution for public sector customers. You'll develop renewal strategies, forecast outcomes, and coordinate with Sales and Customer Success to address risks and support long-term customer relationships. You'll also improve renewal workflows so customers experience seamless continuity with GitLab's platform.

Some examples of our projects:

• Implementing automated outreach sequences to engage customers throughout their renewal lifecycle
• Enhancing customer experience by integrating adoption data and personalized communications into renewal processes

What you’ll do

• Own the renewal process for a portfolio of public sector customers, developing account-level strategies and coordinating renewal activities from planning through completion.
• Collaborate closely with public sector Sales and Customer Success teams to align on renewal plans, address customer risks, and ensure seamless renewal experiences.
• Monitor customer health and adoption data to forecast renewal opportunities accurately.
• Execute outreach campaigns through established sequences, personalizing communications to maintain strong customer relationships and drive on-time renewals.
• Drive customer retention and timely renewals, taking ownership of renewal risks and coordinating actions to resolve them.