Senior Professional Services Project Manager (EMEA)

Senior Professional Services Project Manager (London area)

An overview of this role

GitLab Senior Professional Services Project Managers manage complex projects from initiation through delivery and closure. In this role, you'll coordinate with cross-functional teams and our global customers to complete distinct projects on time and within budget. You'll use your experience managing information technology and software consulting projects and your knowledge of traditional and agile project management and software development methods. You'll also manage executive stakeholder communications, manage escalations, and help improve Professional Services project management practices.

What you’ll do

• Manage large-scale commercial projects and executive stakeholder meetings and communications.
• Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
• Drive improvements to Professional Services project management tools, processes, procedures, and templates.
• Summarize key customer projects monthly and provide a summary for quarterly business reviews.
• Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
• Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.