Director, Observability Architects (Americas) | USA | Remote

The Opportunity:

This is more than just a management role—it’s your chance to build out our practice on the forefront of the observability space. As the Director of Observability Architects (Americas), you’ll set the strategy for market-aligned teams of solution experts who guide Grafana’s customers through onboarding, adoption, and expansion. You will ensure that our customers leverage the full power of our platform to meet their business needs. This is your opportunity to drive tremendous impact, influence product direction, and help set a new industry standard for technical customer success.

What You’ll Be Doing:

• Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region.
• Be responsible for customer adoption, retention and expansion, owning the ongoing reporting, analysis, and escalation of your team’s engagements.
• Partner with AMER Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion.
• Work alongside your team as an executive sponsor for our most important customers to ensure success and bring grounded feedback into your operation.
• Leveraging advanced AI tooling to the fullest extent, while prioritizing and maintaining human control and contact.