Customer Success Manager - East
At GitLab
Posted 5 Nov 2026 · Application link last checked 15 Nov 2026
Who Can Apply
This role is open to people based in United States and Canada (and other countries the employer names) — Remote, North America. If you live somewhere else, you probably can't be hired for it unless the posting says otherwise.
Role Overview
An overview of this role
As a Customer Success Manager, you’ll help GitLab customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, continuous integration, continuous deployment, and DevSecOps best practices. In this role, you’ll connect customer goals with GitLab capabilities, lead workshops and Centers of Excellence efforts, and translate product usage data into clear, actionable recommendations for both customers and GitLab account teams. You’ll collaborate closely with Product Management, Engineering, Sales, and Professional Services, with success in your first year measured by customer satisfaction, retention, and the strength of the strategic relationships you build.
What you’ll do
- Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
- Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
- Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
This excerpt leaves out GitLab's standard introduction and stops part-way through the role description. Read the full job description on GitLab's site ›
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Before You Apply
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