Customer Experience Enablement Lead

An overview of this role

GitLab’s Enablement & AI organization helps revenue teams build the knowledge, skills, tools, and confidence they need to sell GitLab effectively and deliver better customer outcomes. The team partners across Sales, Customer Success, Solutions Architecture, Partnerships, Product, Marketing, and Operations to turn business priorities—including product launches, new GTM motions, and AI adoption—into scalable programs, practical content, training, onboarding, and accreditations. It’s a high-impact, cross-functional team focused on improving field productivity, strengthening customer-facing capabilities, and measuring enablement’s contribution to business growth.

This role supports GitLabs Customer Experience team and reports to the Vice President, Enablement & AI.

What You'll Do

• Program manage and lead the build and execution of enablement programs to ensure internal customer success & professional services teams are equipped with content, resources, tools and training to effectively differentiate and sell the GitLab solution.
• Partner with field leadership and leverage CX resources across the globe to identify needs, collaborate on plans, and tailor/deliver content, customized to the nuances of the specific teams/markets.