Enterprise Customer Success Manager (French speaker)
At Canonical
Posted 27 Oct 2026 · Application link last checked 27 Oct 2026
Who Can Apply
This role is open to people based in United Kingdom and Ireland (and other countries the employer names) — Home based - EMEA. If you live somewhere else, you probably can't be hired for it unless the posting says otherwise.
Role Overview
The role of an Enterprise Customer Success Manager at Canonical
Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer’s objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments:
- Mass - SMEs or large businesses starting their journey with Canonical
- Focus - Large companies with established ARR
This is the start of the employer's description. Read the full job description on Canonical's site ›
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