SBI Recruitment 2026 for Retired Officers as Resolvers - Apply Online for 105 Posts

The State Bank of India (SBI), through its Customer Experience Enhancement Department, has released a recruitment notification for 105 Resolver posts. This presents a significant opportunity for eligible retired SBI officers to contribute their expertise and experience once again. The recruitment drive is specifically designed to engage former officers from MMGS-II, MMGS-III, and SMGS-IV grades, aiming to bolster customer experience initiatives across various locations.

Prospective candidates should note the key dates for this online application process. The application window opens on April 15, 2026, and will close on May 18, 2026. This recruitment is a chance for retired personnel to re-engage with the bank in a crucial role, offering a fixed monthly remuneration and a structured selection process. Interested and eligible retired officers are encouraged to review the details and prepare for their applications within the specified timeframe.

Quick Facts

Organisation	Customer Experience Enhancement Department
Post Name	Resolvers
Total Vacancies	105
Application Mode	online
Application Start Date	2026-04-15
Application Last Date	2026-05-18
Educational Qualification	Department | Customer Experience Enhancement Department | Essential Qualification | Retired SBI Officers (MMGS-II / MMGS-III / SMGS-IV)
Application Fee	Nil (No application fee mentioned in official source)
Salary / Pay Scale	Fixed Monthly Remuneration (₹45,000 - ₹50,000) as per grade
Selection Process	Last Date for Printing Call Letter (if shortlisted for interview) | Date of Interview / Medical Test
Job Location	All India
Official Notification	Download Notification
Apply Online	Apply Here
Official Website	Visit Website

About the recruitment

This recruitment drive by the Customer Experience Enhancement Department of the State Bank of India is for the position of Resolvers. The primary objective of engaging Resolvers is to enhance the overall customer experience, leveraging the deep institutional knowledge and practical experience of retired officers. These roles are crucial for addressing customer queries and grievances effectively, thereby maintaining the bank's commitment to service excellence.

The engagement offers retired officers a chance to continue their association with the bank, contributing their valuable insights and skills. The role is designed to utilize the extensive experience gained during their service, particularly in areas requiring nuanced understanding of banking operations and customer relations. This initiative underscores the bank's strategy to harness experienced talent for critical customer-facing functions.

Important Dates

Candidates interested in the Resolver positions should mark the following dates carefully to ensure timely application and participation in the recruitment process.

The online registration for this recruitment will commence on April 15, 2026. This date also marks the publication of the official advertisement. It is advisable for applicants to begin their application process early to avoid any last-minute technical difficulties or rush. The application window will remain open for a defined period, providing ample time for eligible candidates to submit their forms.

The final date for submitting online applications is May 18, 2026. All applications must be completed and submitted by this deadline. No applications will be accepted after this date. Candidates should ensure all required information and documents are prepared well in advance of the closing date to facilitate a smooth application submission. Any subsequent dates related to the selection process, such as interview dates, will be communicated to shortlisted candidates separately.

Vacancy Details

A total of 105 vacancies have been announced for the Resolvers post across various locations in India. These positions are distributed to ensure comprehensive coverage and effective customer experience enhancement across the bank's operational areas. The number of vacancies indicates a significant demand for experienced personnel in this critical function.

While the recruitment is for an 'All India' location, specific postings will be determined by the Customer Experience Enhancement Department. Candidates should be prepared for potential postings in different regions based on the bank's requirements. The distribution of these 105 posts is intended to strategically place experienced retired officers where their expertise can have the most impact on customer satisfaction and resolution processes.

Eligibility

The eligibility criteria for the Resolver posts are specific and cater exclusively to former employees of the State Bank of India. Candidates must be retired SBI Officers. This ensures that applicants possess a foundational understanding of the bank's operations, policies, and customer service ethos.

Specifically, the essential qualification requires candidates to be retired SBI Officers from the MMGS-II, MMGS-III, or SMGS-IV grades. This grade requirement indicates that the bank is seeking individuals with a certain level of experience and seniority, capable of handling complex customer issues and contributing significantly to the Customer Experience Enhancement Department. Applicants must verify their retired grade status before applying. No other educational qualifications are specified beyond this retired officer status, emphasizing the value placed on practical banking experience.

Application Mode

The application process for the SBI Resolver recruitment is strictly online. This means all interested and eligible candidates must submit their applications through the designated online portal. There will be no provision for offline applications, and any such submissions will not be considered.

Candidates are advised to access the official SBI website to find the application link. The online application system is designed for convenience and efficiency, allowing applicants to complete the process from any location with internet access. It is crucial to ensure a stable internet connection and have all necessary information and documents ready before beginning the online application to avoid interruptions.

Selection Process

The selection process for the Resolver positions will primarily involve two stages: shortlisting and an interview. This structured approach aims to identify the most suitable candidates who possess the required experience and aptitude for the role.

Initially, applications will undergo a shortlisting process. This stage will likely evaluate candidates based on their eligibility, experience as retired SBI officers, and potentially their past performance records. Only those candidates who meet the shortlisting criteria will be invited for the subsequent stage. The bank will communicate the 'Last Date for Printing Call Letter' to those shortlisted, which will indicate their progression to the interview stage.

The final stage of selection will be an interview. The interview will assess the candidate's suitability for the Resolver role, including their communication skills, problem-solving abilities, and understanding of customer service principles. The 'Date of Interview / Medical Test' will be communicated to shortlisted candidates. It is important for candidates to prepare thoroughly for the interview, focusing on how their past experience as an SBI officer aligns with the responsibilities of a Resolver.

How to Apply

Applying for the SBI Resolver positions requires careful attention to the online application process. Follow these steps to ensure a successful submission:

1. Visit the Official Website: Navigate to the official State Bank of India website at https://sbi.bank.in/. This is the primary portal for all recruitment-related information and the application link.

1. Locate the Recruitment Section: On the homepage, look for the 'Careers' or 'Recruitment' section. This is where notifications for new job openings are typically published.

1. Find the Resolver Recruitment Notification: Search for the specific notification titled "SBI Recruitment 2026 for Retired Officers as Resolvers." Carefully read the entire notification to understand all eligibility criteria, important dates, and instructions.

1. Access the Online Application Link: Once you have reviewed the notification, click on the 'Apply Online' link provided within the recruitment advertisement. This link will direct you to the application portal.

1. Register/Login: If you are a new user, you may need to register by providing basic details to create a login ID and password. If you have previously registered, use your credentials to log in.

1. Fill the Application Form: Complete the online application form with accurate personal, contact, and eligibility details. Ensure all mandatory fields are filled correctly. Double-check your retired officer grade (MMGS-II, MMGS-III, or SMGS-IV) as this is a crucial eligibility point.

1. Upload Required Documents (if any): While the notification does not explicitly list documents, typically for such recruitments, you might need to upload scanned copies of your photograph, signature, and documents proving your identity, date of birth, and retirement from SBI with the specified grade. Prepare these in the prescribed format and size.

1. Review and Submit: Before final submission, carefully review all the information entered in the application form. Make any necessary corrections. Once satisfied, click on the 'Submit' button.

1. Print Application Form: After successful submission, it is highly recommended to print a copy of your submitted application form for your records. This serves as proof of application and may be required for future reference during the selection process.

Remember that the application window is from April 15, 2026, to May 18, 2026. Ensure your application is submitted well before the closing date to avoid any last-minute technical issues.

Why this matters

This recruitment drive is significant for several reasons, both for the State Bank of India and for the retired officers it seeks to engage. For the bank, it represents a strategic move to enhance its customer service capabilities by tapping into a pool of highly experienced and knowledgeable individuals. Retired SBI officers bring with them decades of practical experience, an in-depth understanding of banking processes, and a strong commitment to the institution, which can be invaluable in resolving complex customer issues and improving overall customer satisfaction.

For retired officers, this offers a unique opportunity for re-engagement and continued contribution. It provides a platform to utilize their expertise post-retirement, offering a fixed monthly remuneration that can supplement their pension. Furthermore, it allows them to remain professionally active and connected with the banking sector, leveraging their skills in a meaningful way. The 'All India' location aspect also means that opportunities are available across various regions, potentially allowing retired officers to work closer to their current residences or in preferred locations. This initiative is a testament to the value SBI places on its former employees and their enduring contribution to the bank's mission.

Summary

The SBI Recruitment 2026 for 105 Resolver posts offers a valuable opportunity for retired SBI officers to contribute their expertise to the Customer Experience Enhancement Department. With the application window from April 15, 2026, to May 18, 2026, eligible retired officers from MMGS-II, MMGS-III, and SMGS-IV grades are encouraged to apply online. Ensure you meet the eligibility criteria and submit your application through the official website: https://sbi.bank.in/ within the stipulated timeframe to be considered for this engagement.

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