SBI Recruitment 2026 for Retired Officers as Resolvers — Job Details

The State Bank of India (SBI) continues to leverage the vast experience of its former workforce by announcing the SBI Resolvers (Retired Officers) Engagement 2026-27. This recruitment drive, managed by the Customer Experience Enhancement Department, aims to fill 105 vacancies for the post of Resolvers across various circles in India. This initiative is a significant opportunity for retired banking professionals to re-engage with the institution and contribute to enhancing customer service standards. By utilizing the deep institutional knowledge and professional competence of retired officers, SBI aims to streamline its complaint resolution processes at Circle Complaints Resolution Centres (CCRC). For retired officers looking to return to a professional environment with a structured remuneration package and a defined contract period, this notification provides a clear pathway. The recruitment is strictly on a contract basis, ensuring flexibility while maintaining the high standards of service for which SBI is known.

Quick Facts

About the recruitment

The SBI Resolvers (Retired Officers) Engagement 2026-27 is a specialized recruitment drive focused on the Customer Experience Enhancement Department. The primary role of a 'Resolver' is to handle and resolve customer grievances and improve the overall service quality at the bank's Circle Complaints Resolution Centres (CCRC).

This engagement is contractual in nature, typically spanning a minimum of one year and extendable up to a maximum of three years, or until the officer attains the age of 65, whichever occurs earlier. It is important to note that this is not a permanent re-employment but a contract-based engagement aimed at specific operational goals. The bank reserves the right to post selected candidates at any Circle Complaints Resolution Centre (CCRC) located at respective Local Head Offices (LHOs), though the bank also maintains the right to post the officer anywhere in India based on administrative requirements.

Important Dates

Candidates must adhere to the following timeline for the SBI Resolver recruitment process. Timely submission of the online application is critical as the portal will close strictly on the deadline.

• Publication of Advertisement: April 15, 2026
• Start of Online Registration: April 15, 2026
• Application Last Date: May 5, 2026
• Last Date for Printing Call Letter: To be intimated to shortlisted candidates
• Date of Interview / Medical Test: To be notified via registered email

Key Information Table

| Field | Details | | :--- | :--- | | Organisation | Customer Experience Enhancement Department (State Bank of India) | | Post Name | Resolvers | | Total Vacancies | 105 | | Application Mode | Online | | Application Opening Date | 15.04.2026 | | Application Closing Date | 05.05.2026 | | Notification Date | 15.04.2026 | | Age Limit | Maximum 63 years (as on 31.03.2026) | | Application Fee | Nil | | Selection Process | Shortlisting and Interview | | Salary | ₹45,000 - ₹50,000 (Fixed Monthly Remuneration) | | Job Location | All India | | Official Website | https://sbi.bank.in/ | | Official Notification Link | View Notification (PDF) | | Official Apply Link | apply (application window now closed) |

Vacancy Details

A total of 105 vacancies have been announced, distributed across various SBI circles. These vacancies are provisional and subject to change based on the bank's requirements. The circle-wise distribution is as follows:

• New Delhi: 15 posts
• Lucknow: 13 posts
• Patna: 10 posts
• Bhopal: 9 posts
• Kolkata: 7 posts
• Gandhinagar: 6 posts
• Jaipur: 6 posts
• Guwahati: 6 posts
• Bengaluru: 5 posts
• Chennai: 5 posts
• Hyderabad: 5 posts
• Mumbai Metro: 5 posts
• Maharashtra: 4 posts
• Amaravati: 3 posts
• Bhubaneswar: 2 posts
• Chandigarh: 2 posts
• Thiruvananthapuram: 2 posts

Reservation for SC, ST, OBC, EWS, and PwBD candidates is applicable as per the prevailing Government of India guidelines. PwBD reservation is horizontal and will be adjusted within the respective categories.

Eligibility

The eligibility criteria for the post of Resolver are specific to retired officers of the State Bank of India. Candidates must ensure they meet all the following conditions before taking action:

Professional Qualification and Experience

• Target Group: Only retired SBI officers are eligible to apply.
• Eligible Grades: Officers who retired in the grades of MMGS-II, MMGS-III, and SMGS-IV.
• Work Experience: While no specific academic degree beyond the basic requirements of their previous bank service is mentioned, the bank will give preference to officers with significant work experience and deep knowledge of banking systems, procedures, and professional competence in customer service or grievance handling.

Service Record and Conduct

• Retirement Type: Candidates must have retired on attaining superannuation at the age of 60. Those who left via voluntary retirement (VR), resignation, or suspension are generally not eligible, except under specific VR conditions mentioned in the official notification.
• Integrity: Applicants must have an unblemished service record. There should be no pending cases with the CBI or other law enforcement agencies.
• Disciplinary History: Candidates must not have received any punishment of 'Censure' or higher during the last five years of their service.
• Health: Applicants must be in good health and free from major ailments that might interfere with the performance of their duties.

Age Limit

The age limit is calculated as of March 31, 2026.

• Maximum Age: Candidates should not be more than 63 years of age at the time of application.
• Engagement Ceiling: The maximum age up to which a Resolver can serve on a contract basis is 65 years. This means that even if a candidate is engaged at age 63, the contract will naturally terminate upon reaching the age of 65, subject to annual performance reviews and health status.

Application Mode

The application process is entirely online. There is no provision for offline applications or physical submission of documents at the bank's branches or head offices.

• Application Fee: There is no application fee (Nil) for this recruitment. SBI has waived the fee for retired officers applying for these contractual positions.
• Registration: Candidates must register on the official SBI careers portal using a valid email ID and mobile number. These contact details will be used for all future communications regarding the interview and selection status.

Selection Process

The selection of Resolvers is conducted through a two-stage process designed to evaluate the suitability of the retired officer for the role.

Stage 1: Shortlisting

Since the number of applicants may exceed the number of vacancies, the bank will perform a shortlisting process. This is based on the candidate's eligibility, the depth of their relevant experience, and their performance track record during their tenure at SBI. Meeting the minimum eligibility criteria does not guarantee a call for an interview.

Stage 2: Interview

The interview carries a total of 100 marks. The bank will decide the qualifying marks required to pass the interview. The interview panel will assess the candidate's professional knowledge, communication skills, and aptitude for grievance resolution.

Final Merit List

A merit list will be prepared circle-wise and category-wise based on the marks obtained in the interview. In cases where multiple candidates secure the same marks, the bank's internal tie-breaking rules (often based on age or seniority) will apply. Final selection is also subject to the candidate being found medically fit as per the bank's standards.

Application process reference

Eligible retired officers should follow these steps to complete their online application:

1. Visit the Official Website: Go to the SBI careers page at https://sbi.bank.in/.
2. Locate the Advertisement: Find the link for 'Engagement of Retired Officers as Resolvers' under the latest announcements section.
3. Registration: Click on 'New Registration' and enter basic details like name, date of birth, and contact information.
4. Fill the Application Form: Log in with the provided credentials and fill in the professional details, including the grade at retirement and the last place of posting.
5. Upload Documents: Scan and upload the required documents, which typically include a recent photograph, signature, and proof of retirement/service certificate.
6. Review and Submit: Carefully review all entered data. Once submitted, changes may not be possible. Since there is no fee, the application is considered complete upon submission.
7. Print Application: Save a copy of the completed application form for your records and for use during the interview process.

Why this matters

This recruitment is a vital component of SBI's strategy to improve customer satisfaction. For the bank, it means bringing back experienced hands who understand the nuances of banking operations and can resolve complex customer issues efficiently. For the retired officers, it offers a chance to stay active in the professional sphere, share their expertise, and earn a respectable fixed remuneration without the pressures of a full-time permanent role. The fixed remuneration of ₹45,000 to ₹50,000 is provided without prejudice to the pension the officer is already receiving, making it an attractive financial proposition. Furthermore, the role of a Resolver is crucial in maintaining the bank's reputation, as timely grievance redressal is a key metric for modern banking success.

Summary

The SBI recruitment for 105 Resolvers presents a structured opportunity for retired officers to re-enter the banking environment. With a clear focus on customer experience and a transparent selection process based on interviews, it is an ideal role for those with an unblemished service record and a desire to contribute further to SBI's growth. Interested and eligible retired officers are encouraged to complete their online registration on the official SBI website before the deadline of May 5, 2026.