Ihmcl Manager Grievance Redressal 2026 Recruitment — Job Details

Indian Highways Management Company Limited (IHMCL) has released a recruitment notification for the position of Manager (Grievance Redressal & Customer Service) for the year 2026. This is a crucial opportunity for experienced and dynamic professionals seeking a challenging role through lateral induction, with 1 vacancy available. Selected candidates will play a vital role in enhancing customer service and grievance redressal mechanisms for National Highways, contributing significantly to India's advanced highway technologies.

Vacancy & Post Details

IHMCL is inviting applications for the following position:

This single vacancy underscores the specialized nature of the role, seeking highly qualified individuals to manage critical customer interaction points within the highway network.

Eligibility Criteria

Candidates applying for the IHMCL Manager (Grievance Redressal & Customer Service) position must meet the specific eligibility criteria detailed by the organization. This is a lateral induction role for experienced and dynamic individuals.

• Educational Qualification: Specific educational qualification is not mentioned in the provided input. Refer to the official IHMCL notification on their website for detailed academic requirements, including degree, specialization, and any minimum percentage criteria.
• Age Limit: The age limit for this position is not mentioned in the available advertisement. Check the official notification for precise age criteria and any applicable age relaxation rules for different categories (e.g., SC/ST, OBC, PwD, Ex-servicemen) as per Government of India norms.
• Experience: This role requires 'Experienced and dynamic individuals' in relevant fields such as grievance redressal, customer service management, or related administrative roles. The exact number of years of experience will be specified in the full notification.
• Nationality: Applicant must be a citizen of India.

Salary & Benefits

The IHMCL Manager (Grievance Redressal & Customer Service) position offers an attractive remuneration package based on experience and market rates, aligned with the IDA E-4 Grade.

In addition to the competitive basic pay, IHMCL employees typically receive a comprehensive range of benefits as per company rules and government guidelines. These include:

• Dearness Allowance (DA)
• House Rent Allowance (HRA)
• Transport Allowance (TA)
• Medical Facilities
• Provident Fund (PF) & Gratuity
• Leave Encashment & Other Allowances

Selection Process

The selection process for this lateral induction Manager position at IHMCL focuses on identifying highly skilled and experienced professionals. The stages typically include:

1. Application Scrutiny & Shortlisting: Applications will be screened based on eligibility, qualifications, and experience. Shortlisted candidates proceed to the next stage.
2. Personal Interview: Shortlisted candidates will be interviewed to assess their technical knowledge, experience in grievance redressal and customer service, and overall suitability for the role.
3. Document Verification: Candidates provisionally selected after the interview will undergo verification of all original certificates related to education, experience, age, and caste (if applicable).
4. Medical Examination: A medical fitness examination may be conducted as per IHMCL's norms to ensure the candidate meets the required health standards for the position.

Final selection depends on interview performance and successful completion of all verification stages.

Application process reference — Step by Step

Interested candidates must refer to the archived application process by the deadline of 14 May 2026 at 6:00 PM. Follow these steps carefully:

1. Visit the Official Website: Go to the Indian Highways Management Company Limited (IHMCL) official website at https://www.ihmcl.co.in.
2. Find Advertisement: Look for the 'Careers' or 'Recruitment' section on the homepage and locate the specific advertisement for "Manager (Grievance Redressal & Customer Service) Recruitment 2026". Click on it to download and read the detailed official notification (PDF).
3. Fill Application Form: Complete the online application form with accurate personal information, educational qualifications, and work experience details. Ensure all mandatory fields are filled correctly.
4. Upload Documents: Upload scanned copies of your photograph, signature, educational certificates, experience letters, caste certificate (if applicable), and any other documents as specified in the notification. Ensure they meet the prescribed format and size.
5. Pay Application Fee (If Applicable): If an application fee is required, pay it through the designated online payment gateway (Net Banking/Credit Card/Debit Card). The application fee details are not mentioned in the input, so please check the official notification.
6. Review & Submit: Carefully review all the information entered in the application form before final submission. Make any necessary corrections.
7. Print Confirmation: After successful submission, take a printout of the completed application form and the payment receipt (if applicable) for your records.

Required Documents:

• Scanned photograph and signature.
• Educational qualification certificates (Mark sheets and Degree certificates).
• Experience certificates/letters from previous employers.
• Date of Birth proof (e.g., 10th class certificate).
• Caste certificate (SC/ST/OBC) if applicable.
• Disability certificate (PwD) if applicable.
• Any other relevant documents as per the official notification.

Application Fee:

• The application fee for this recruitment is not mentioned in the provided input. Candidates must refer to the official notification for details regarding the application fee and payment methods.

Important Dates

Candidates should mark these critical dates to ensure timely application for the IHMCL Manager Recruitment 2026:

Applicants are advised to regularly check the official IHMCL website for any updates or changes to these dates.

Important Links

Access essential resources for the IHMCL Manager (Grievance Redressal & Customer Service) recruitment here:

• Official Notification PDF: Visit the official website
• apply (application window now closed) Link: Click Here to apply (application window now closed)
• Official Website: https://www.ihmcl.co.in